This policy is issued in accordance with Egyptian Consumer Protection Law no. 181 of 2018 and its executive regulations, and reflects the requirements of the Consumer Protection Agency (CPA)
No-reason Return (14 days)
You have the right to return or exchange any product purchased from Allcats within 14 calendar days from the date you receive it — for any reason or no reason at all. You are entitled to a full refund, and we will not charge you any additional fees for exercising this right, except the return shipping cost, under the following conditions:
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The product must be unused and in its original condition.
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Original packaging, tags, and all accessories/documents must be intact and unopened where the nature of the product makes this necessary (e.g., sealed hygiene items, software, or products whose value depends on an unbroken seal).
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Proof of purchase (order number, invoice, or receipt) must be provided.
Exceptions to the 14-day return (as permitted under Article 17 of Law 181/2018):
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Products made or personalized to your specific request (custom/personalized stationery, monogrammed items, made-to-order goods).
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Perishable goods or goods that by their nature cannot be returned once unsealed/used.
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Products where the seal, packaging, or hygiene barrier has been broken in a way that changes the product's condition from the time of sale.
Faulty or Defective Products (30 days)
If a product arrives damaged, defective, or not matching its advertised specifications, you have the right to a replacement, repair, or full refund within 30 days of purchase, at no cost to you. Contact us within 30 days of receiving the product, with your order number, a description of the fault and where possible photos or videos of the issue. We may request the item back for inspection before processing your replacement or refund; return shipping for verified defects is on us.
Refunds
Refunds are issued using the same payment method used for the original purchase. Once we receive and inspect the returned item (or approve the return based on evidence provided), refunds are processed within 5-7 business days. Refunds may take additional time to appear on your bank/card statement depending on your bank or payment provider.
How to Request a Return or Exchange
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Contact our customer service through any of the channels outlined below with your order number and reason for return.
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We'll confirm eligibility and provide instructions for returning the item and arrange pickup, if applicable.
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Once the item is received and inspected (or your no-reason return is confirmed), your refund or exchange will be processed as outlined above.
Return Shipping Costs
For No-reason returns (14-day), customer covers only return shipping cost (please refer to shipping policy of Allcats). For faulty or defective products (30-day), Allcats covers return shipping costs after inspection and confirming the defective/faulty item.
Products Not Eligible for Return
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Customized or personalized items made to your specifications.
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Items returned without proof of purchase.
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Items showing signs of use, damage caused by the customer, or missing original packaging/accessories (except where the return is due to a defect).
Your Rights Beyond This Policy
This policy does not limit or replace any rights you have under Egyptian Consumer Protection Law No. 181 of 2018 or its Executive Regulations. In the event of any conflict between this policy and the law, the law prevails. If you believe your rights under this policy or under the law have not been honored, you may file a complaint with the Consumer Protection Agency (CPA) via their website.
Contact Us
Company: Almustqbl Co. for Trade & Manufacturing
Address: 54A Ramsis Extension St., Nasr City, Cairo, Egypt
Email: info@almustqbl.com
Phone/WhatsApp: +201026657172